The eSCM-SP Model Training course is licensed by the ITsqc (Information Technology Services Qualification Center) at Carnegie Mellon University. The eSCM-SP guides providers in improving IT capabilities while helping IT clients evaluate potential service providers.
This 3-day course will arm you with an introduction to eSCM-SP model concepts, content, terminology and architecture. The primary objective is to provide you with a solid foundation for further model study and application in your organization. Discussions will focus on model implementation value to service providers and their clients, organizational behavioral characteristics at each capability level, implementation approaches, and description of the Capability Determination Methods used to evaluate service provider capability against the eSCM-SP.
Check our training calendar for available course dates and locations.