When establishing and maintaining a process improvement program, organizations typically need to team with external professionals to sharpen their skills and focus their actions. ISD deploys some of the most experienced consultants in the world, offering services tailored to meet your specific individual and organizational needs. Working closely with everyone in your group, from programmers to executives, ISD consultants find and cultivate the link between tactical and strategic action, helping you to build a smooth and well-conceived process improvement path.

ISD’s consulting services are highly customized to meet your need to home in on areas of challenge to your process improvement program. The list below outlines some of directions in which ISD can help your program take off.

Understanding the Model

Maturity models must be understood in relation to the goals and organizational reality of your particular business, not the other way around. ISD’s consultants help your organization interpret the various aspects of its chosen maturity model and home in to define precisely how that model must be implemented to suit your business environment and achieve your organizational objectives.

Preparing for a Benchmark Appraisal

To assure an effective appraisal, members at all levels of your organization must contribute to preparation. ISD consultants facilitate readiness by providing appropriate model-orientation at all levels of your group, performing gap analyses in anticipation of the appraisal, structuring and training your evidence-gathering team and reviewing evidence and orienting activities.

Establishing the Process Improvement Infrastructure

ISD’s consultants help you survey the terrain and build a smooth, navigable process improvement infrastructure. We support your process improvement planning, orienting your organization’s Process Group, helping you to develop a Goal-driven metrics Program and supporting the creation of an organizational training program for members of your team.

Preparing for and developing high-maturity processes

Our consultants have unparalleled experience with global, high-maturity organizations. We help clear the path to Levels 4 and 5 capabilities by helping all members of your group to understand and carry out their roles in developing and maintaining high-maturity processes.

Establishing Process Documentation

Effective process documentation is essential to the success of your process improvement program. ISD’s experts enable a powerful documentation effort, performing gap analyses against the required processes from the model, reviewing current process documentation, establish methods and systems for analyzing and developing effective and efficient processes and supporting the development of a measurement program.

Independent Functional Process Area Reviews

Process area reviews enable you to overcome barriers in preparation for or in response to a benchmark appraisal. ISD consultants can perform a range of reviews, including PPQA, CM and PG process reviews.

ISD’s workshops support one or more aspects of our consulting services and are delivered in conjunction with consulting days. Explore our workshops and discover how ISD’s unique approach to consulting can multiply the returns on your investment in process improvement consulting.