In this seminar, ISD introduces the eSCM-SP, a model codifying proven best practices among e-enabled service providers worldwide. This innovative model is composed of 84 practices that define critical capabilities needed to remain competitive among IT-enabled service providers. Tailoring the seminar to your organizational goals, ISD helps you discern the relevance of this model to your process improvement needs.
If your organization provides such services, the eSCM-SP model can help you improve key customer and internal processes to achieve breakthrough performance. If your organization outsources its IT-intensive business activities, the eSCM-SP model can help you evaluate your current suppliers, determine your supplier risk, or serve as a benchmark against which to evaluate prospective suppliers.