Client Concern

A healthcare IT Systems developer within a large healthcare company wanted to achieve high maturity after having been assessed at CMMI ML3 for Development for several benchmarking cycles. They needed support in upgrading the organizational processes to implement Level 4 high maturity practices. They also needed to show their primary customers that they had better quality outcomes than competitors to maintain existing contracts and win new contracts.

ISD Solution

ISD developed an integrated improvement program with the client that included a set of Consulting, Training, Appraisals, and Tools. ISD worked with the client to advise them on how to create, upgrade, and standardize high maturity practices within their existing organization standard process.

ISD proposed an integrated improvement program, including a set of interim evaluation appraisals leading to formal Benchmarks using our Appraisal Wizard tool suite and a Certified Lead Appraiser and Consultant. Tasks included a set of Consulting, Training, Appraisals, and Tools. There was a heavy emphasis on using ISD’s unique process workshop approach to draft updated or new processes to support high maturity activities.

Outcome

ISD successfully led the organizational business unit to achieve their CMMI ML4 for Development certification. ISD worked with this client through two benchmarking cycles until they achieved their maturity level objective. The client successfully won their re-compete contract, as well as win additional work with other similar customers.